Support
Help, troubleshooting and contact
A question, a bug, an idea?
The developer answers you directly, usually within 48 hours.
To speed up the diagnosis, please include in your message: your iPhone model, your iOS version and, if possible, the steps that reproduce the issue.
Common issues
Announcements are not triggering
Check that M-TrackR has permission to access Apple Music (Settings → M-TrackR), that the radio is enabled in the app, and that the media volume is not muted.
Announcements stop when the screen locks
M-TrackR is designed to keep running in the background. Make sure the app was not manually closed (swiped away in the app switcher) and that a Focus mode is not blocking audio.
The lock screen "Now Playing" tile shows M-TrackR
This is a known effect of background operation: M-TrackR keeps an audio session alive to stay active. Your music playback is not affected.
How do I launch M-TrackR automatically?
A step-by-step guide is built into the app (Settings → Automatic launch): it creates a Shortcuts automation that opens M-TrackR as soon as you launch Apple Music.
How do I manage or cancel my subscription?
The M-TrackR subscription (30 days free, then $0.99 per month) is managed by Apple. To cancel: iPhone Settings → your name → Subscriptions → M-TrackR → Cancel. Access remains active until the end of the current period. To restore a subscription on a new iPhone, use "Restore purchases" in the app.
How do I use M-TrackR with VoiceOver?
On the main screen, the "M-TrackR radio" button speaks its state (on, off, standing by); double-tap it to turn it on or off, or do a Magic Tap (two-finger double-tap) anywhere on the screen. In settings, voice speed is adjusted by swiping up or down. Track announcements are always spoken by the app's DJ voice, not by VoiceOver, so they also work with the screen locked. VoiceOver support from version 1.0.3. An accessibility issue? Write to jerome@herard.com.